What We Get Asked Every Day
Most questions land in three buckets: opening your account, moving money in and out, and reaching support when something needs attention. We built this page around those because they're the friction points that slow people down. When you open an account we ask for a phone number and a PIN you'll remember; that number becomes your login and your two-factor anchor. Deposits
work through bKash, Nagad or Rocket—you send to the wallet number we show, confirm with your app PIN, and the balance updates once our system sees the transaction ID. Withdrawals reverse the path: you request an amount, we verify your account details, then push to the same wallet you used to deposit. Support runs through live chat during the day and a
ticket system overnight; response time depends on queue depth but chat usually connects in a few minutes. This FAQ walks through each step so you know exactly what to expect before you hit a question mark.
- bKash
- Nagad
- Rocket